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NEWS
Rising customer expectations makes “exceptional” the new service baseline
  • Posted on 7th September 2022 in by Phil Alsop

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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NEWS
Orbus Software and Lucid Software partner
  • Posted on 7th September 2022 in by Phil Alsop

Combining iServer365 and visual diagramming enables faster data-driven decision making.

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NEWS
Data access challenges thwarting European CEOs’ aims to become data-driven intelligent organisations
  • Posted on 7th September 2022 in by Phil Alsop

62% of European organisations have issues leveraging their data due to the lack of proper data access governance.

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NEWS
Two-thirds of European SMBs yet to fully optimise their business for hybrid working
  • Posted on 7th September 2022 in by Phil Alsop

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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NEWS
Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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NEWS
Customer behaviour is at centre of digital strategy

Exclusive data reveals digital strategy focus for the next 12 months for leading brands.

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NEWS
Distology is now a Jamf distribution partner

Distology, the specialist IT cybersecurity distributor, is now a distribution partner of Jamf.

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NEWS
ConnectWise acquires Wise-Sync

ConnectWise partners to benefit from an integrated payment processing platform built into...

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NEWS
Eliminating waste software spend

With tech costs top of mind, on average 38% of all software license expenditure goes wasted on...

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NEWS
DEX careers gets job boards boost

From DEX career research to a step-by-step guide for assembling a DEX team, to a refreshed DEX Hub...

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NEWS
NTT DATA supports Lloyd's Markets Association and Lloyd's of London

NTT DATA UK&I has produced The Blueprint Two Foundational Playbook for Managing Agents on behalf of...

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NEWS
SOTI calls for e-waste attitude change

SOTI global research finds nearly all IT leaders believe device management change is needed to...

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NEWS
VMware helps with hybrid work

A majority of companies have implemented or plan to implement a hybrid work model moving forward....

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NEWS
VMware advances Multi-Cloud Management with VMware Aria

VMware Aria is powered by VMware Aria Graph, a new graph-based data store technology that reduces...

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NEWS
Two thirds of employees are comfortable with their employer monitoring them - if they can see the data

Survey of 1,000 workers by data science company Profusion reveals widespread support for technology...

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Videos

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast'...

From optional to essential: why email authentication is now a business priority

In this conversation, Mike Anderson, Global Channels Director at EasyDMARC, explains why DMARC has shifted from an optional best practice to a critical requirement for modern organisations. He shares how...

Interview with Panduit at DCW 2026

Data Centre World 2026

AI in action: applying probabilistic thinking to enterprise workflows

Andy MacMillan, CEO of Alteryx, explores how organisations can scale AI effectively by empowering business analysts to work with data and probabilistic insights. He discusses building trust in AI outputs and...

Expert Opinions

The true cost of cyber downtime: a UK board-level briefing

By Sean Tilley, Senior Sales Director EMEA at 11:11 Systems.

The Fourth Utility: Why Every Country Needs a Data Centre Strategy

By James Rogers Jones, Head of Sustainable Development, BCS Consultancy.

Drones and datacenters: An unexpected aerial adversary amidst the AI boom

AI growth makes datacenters prime targets for drones, requiring radar-led, multi-sensor airspace security to detect threats, prevent disruptions, and protect critical infrastructure. By Kara Quesada,...

The age of promises is over, vendors must now lead with evidence-based assurances

Sam Kirkman, Director of Services, EMEA at NetSPI, on why organisations need proof, not promise, when it comes to third-party security.

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