MSP Channel Insights

ServiceNow to acquire AI pioneer Element AI

Posted on 1st December 2020 in by Phil Alsop

Element AI significantly enhances ServiceNow’s commitment to building the world’s most intelligent workflow platform, making work, work better for people.

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92% of IT decision-makers believe ITSM implementers fail customers

Posted on 20th November 2020 in by Phil Alsop

Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.

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Log intelligence for IT operations

Posted on 18th November 2020 in by Phil Alsop

LM Logs automatically analyses log data, surfaces anomalies and puts logs in context for faster troubleshooting.

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Improving operational efficiency

Posted on 11th November 2020 in by Phil Alsop

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

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Quality assurance is now a business priority to help deliver trusted enterprise digital transformation

Latest edition of the World Quality Report highlights that quality assurance has steadily evolved...

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Improving supercomputer capacity planning

Bright Computing says that DHI Group has upgraded its supercomputer, which now includes Bright...

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A&O IT Group consolidates disparate IT estate

Managed services provider selects SolarWinds MSP for remote monitoring and support.

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Micro Focus introduces CISO resource to accelerate enterprise resilience

CyberResilient.com equips cyber leaders with strategic knowledge and an intelligent assessment tool...

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Infovista works with Rakuten Mobile

Strategic radio planning delivered as microservices pave the way for future network automation...

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Digital.ai and BMC collaborate

Digital.ai has formed a strategic alliance with BMC to provide an advanced, AI-driven change...

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What happens next?

International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

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Research shows surge in IT support requests will prompt service desk investment

Research conducted by YouGov on behalf of Cantium Business Solutions, a specialist provider of IT,...

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TietoEVRY to boost K Group’s growth with new technologies and automation

TietoEVRY and Kesko have signed an agreement to support the implementation of Kesko’s strategy...

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Apptio integrates with New Relic

Apptio has announced the integration of Apptio Cloudability with the cloud-based observability...

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IT monitoring budget increases after COVID-19

This first edition, conducted among 600 IT professionals, confirms the strategic importance of IT...

‘Alarming’ gaps in US data centres’ cybersecurity defences

Rahul Powar, explains that, as cyber threats increasingly target critical infrastructure, a new analysis from Red Sift exposes major email security weaknesses across the US’s largest data center operators....

Hacktivism and the growing risk to critical infrastructure

In this interview, Rik Ferguson, VP of Security Intelligence at Forescout Technologies, discusses emerging cyber threats, including OT/IoT risks, hacktivism, state-sponsored activity, and the growing challenge...

Rethinking identity security for MSPs: insights from the Guardz 2026 State of MSP Threat Report

In this interview, Doni Brass, SVP Product Strategy & Community, discusses findings from the latest threat report showing widespread credential compromise across SMBs. He explains how attackers are bypassing...

CNDCP Paper outlines potential pitfalls in proposed rating scheme for data centres

Lex Coors, chair of the Climate Neutral Data Centre Pact (CNDCP) board, discusses the organisation’s paper highlighting some areas of concern with the European Commission’s proposal for a sustainability...