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IT Management + Service News Videos Expert Opinions

NEWS
ServiceNow enables better experiences
  • Posted on 25th April 2021 in by Phil Alsop

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the...

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NEWS
Contact centres require human touch to function in a hybrid world
  • Posted on 21st April 2021 in by Phil Alsop

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NEWS
Oracle Cloud Infrastructure integrates with ServiceNow
  • Posted on 15th April 2021 in by Phil Alsop

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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NEWS
ServiceNow and Qualtrics combine to deliver next-generation experiences
  • Posted on 14th April 2021 in by Phil Alsop

Strategic partnership also creates new IT Management solutions to help IT teams deliver more effective digital experiences for employees.

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NEWS
ServiceNow continues EMEA expansion

Creates 300 Dublin-based jobs.

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NEWS
How IT Managers can start to optimize their Office 365 environment

Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...

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NEWS
Opengear expands OM2200 NetOps Console Server product line

The first NetOps console server with both Smart Out-of-Band management and advanced automation...

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NEWS
Hypercharging hybrid performance monitoring

New powerful cloud capabilities simplify complex IT environments to meet customers wherever they...

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NEWS
Transforming IT at lower risk and cost

New IT platform unifies the business user experience and improves operational efficiency by...

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NEWS
High-security solution for access to critical infrastructure

World-leading technology company Bühler Group uses TeamViewer for remote maintenance and...

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NEWS
USU wins Liechtensteinische Landesbank contract

Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services...

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NEWS
ServiceNow introduces new version of the Now Platform

Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the...

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NEWS
Gigamon launches Hawk

Hawk is said to be the industry’s first elastic visibility fabric for all data-in-motion, closes...

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NEWS
Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

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NEWS
ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their...

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Videos

Project Mercury promises the UK’s first pre-trained, sovereign LLMs

James Drayson, Co-Founder & CEO of Locai Labs and Mark Boost, Founder and CEO of Civo, explains how Locai Labs, the UK’s sovereign AI company, and Civo, the British sovereign cloud provider, have signed a...

Interview with Panduit at DCE Stockholm

Data Centre Expo 2026

Interview with DCE Stockholm

Data Centre Expo 2026

Water, not power, the deciding factor for data centre location?

Bill Tesarek, President of Alsay, explains that, as Texas accelerates its position as a hub for AI infrastructure, a less visible constraint is beginning to surface: water availability may become the limiting...

Expert Opinions

Why MSPs Can’t Scale Detection Fast Enough to Win

By Richard Tallman, Senior Director, Worldwide MSP & Cloud at Bitdefender

Why digital workflows are the next runway for UK airports

By Ryan Lacey, UK Transport Market Lead at Sopra Steria

Software under scrutiny: AppSec is now a make or break factor

By Priyank Savla, Vice President, Marketing, Invicti.

Building small energy savings into sustainability win for data centres

By Greg Wainhouse, Regional Business Development Manager - Industrial Water, North Europe, at Bürkert Fluid Control Systems.

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