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Five9 hires leading Gartner CX Analyst Steve Blood

Five9, provider of the Intelligent CX Platform, has appointed Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, Blood will focus on shaping and elevating Five9’s positioning as it expands its global leadership in customer experience.

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NEWS
Lakeside Software unveils AI-powered SysTrack Intelligence Package
  • Posted on 19th March 2024 in Vendor by Phil Alsop

Proprietary AI engine identifies issues before an influx in help desk tickets.

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NEWS
Nearly half of UK IT decision makers think AI will make their companies’ services redundant

Nearly half (49%) of UK IT decision makers surveyed think AI will make their companies’ services redundant in 3-5 years, according to a new survey commissioned by Auxilion, provider of digitally transformative IT services and solutions.

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NEWS
Infinera introduces line of high-performance 1.6 Tb/s optics
  • Posted on 15th March 2024 in Vendor by Phil Alsop

Infinera has introduced a new line of high-speed intra-data center optics based on monolithic indium phosphide (InP) photonic integrated circuit (PIC) technology.

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NEWS
KPMG and Databricks form strategic alliance to boost AI innovation

KPMG UK has formed a strategic alliance with Databricks, a leader in data and artificial...

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NEWS
Juniper Networks introduces new Partner Advantages

Juniper Partner Advantage 2024 expands its partner ecosystem and AI-Native Networking offerings to...

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NEWS
Kao Data appoints Kalay Moodley as its new Chief People Officer

Kalay Moodley joins Kao Data from Digital Realty, following a long-standing and rewarding career...

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NEWS
Bridewell acquires Arculus Cyber Security

Arculus’ public sector cyber security expertise supports Bridewell’s Critical National...

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NEWS
Securing the future together

FluidOne and its Cyber Security Associates division (CSA) acquire SureCloud Cyber Services to...

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NEWS
Hiren Vaghela joins nLighten UK

nLighten UK has appointed Hiren Vaghela as the latest member of its fast-growing UK sales team. In...

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NEWS
Equinix announces leadership succession plans

CEO to move to Executive Chair and Google Cloud Exec selected as next CEO.

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NEWS
Celonis appoints Rupal Karia as new UK&I leader

Celonis, the global leader in Process Mining, announces the appointment of Rupal Karia as VP &...

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Videos

Why 24/7 IT defence is no longer just a ‘Nice-To-Have’ for SMBs

Nirav Shah, Founder & Director of Technical Excellence at Infrassist, explains that 24x7 IT monitoring and defence is essential for SMBs as an often distributed workforce needs protection around the clock, not...

Financial visibility, profitability, and exit readiness in the MSP market

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...

Interview with Airsys Global at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Industry under-prepared for surge in AI data centre demand

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...

Expert Opinions

Why visual enterprise architecture is key to digital transformation

By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.

Data centres and the challenge of access to affordable and sustainable power

By Aliki Zeri, Managing Associate, Foot Anstey.

When delivery volumes shrink and prices climb: What data center projects need now

By Oskar Lampe, Regional Director, BCS Consultancy.

How data sovereignty is reshaping infrastructure decisions

By George Ashwin, UK Channel Director at AddOn Networks

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