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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...

F5's new headquarters: A vision for growth and sustainability in EMEA

F5 inaugurates its new EMEA headquarters in Addlestone, showcasing a major investment in...

Kelly Morgan joins KnowBe4 as Chief Customer Officer

KnowBe4 appoints Kelly Morgan as Chief Customer Officer to enhance global customer success and risk...

Bridging the AI adoption gap in the manufacturing industry

Exploring the challenges and aspirations of AI adoption in the manufacturing sector, amidst the...

Adeptia's self-managed data automation: meeting compliance head-on

Adeptia introduces self-managed deployment options for Connect platform, enhancing data control and...

Kore.ai report highlights enterprise AI agent governance and risk challenges

A 2026 survey of IT leaders by Kore.ai finds that many enterprises report limited visibility and...

IT Management + Service