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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

Axians UK unveils Theia: A comprehensive observability as a service solution

Axians UK launches Theia OaaS to offer real-time visibility across IT and OT, addressing digital...

BMC Helix delivers on ServiceOps and orchestration

New functionality helps organisations manage and reduce IT complexity to gain a competitive...

Deutsche Welle uses TeamViewer to provide secure IT support

The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for...

Arrow Electronics and Puppet announce exclusive EMEA distribution agreement

Global technology provider Arrow Electronics has signed a distribution agreement with Puppet, a...

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

IT Management + Service