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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Kyndryl announces Kyndryl Interactive AI for Service Desk

The solution offers a personalised IT support experience by leveraging AI and Advanced Speech...

Calls for reskilling and upskilling as technology roles evolve

Leading technology and workforce development companies release comprehensive report, analyzing...

Micro Focus launches new framework for best practice approach to modernisation projects

Modernisation Maturity Model based on three decades of experience across thousands of successful...

Hack The Box collaborates with LinkedIn Learning to bridge cybersecurity skills gap

Hack The Box and LinkedIn Learning have joined forces, aiming to address the cybersecurity skills...

Palo Alto Networks acquires CyberArk, signaling new era in cybersecurity

Palo Alto Networks' acquisition of CyberArk marks a significant shift, introducing Identity...

IT Management + Service