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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Ensono launches Service Mapping

Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...

ServiceNow introduces new version of the Now Platform

Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the...

Delivering application support

Simplify monitoring and troubleshooting with rich application performance insights and distribute.d...

Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...

Empowering database professionals

Database Performance Analyzer 12.0 introduces new query performance analyser and table tuning...

Automating planning, provisioning and compliance

Matter, a cloud-automation and management platform for seamless enterprise deployments, has...

IT Management + Service