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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Delivering application support

Simplify monitoring and troubleshooting with rich application performance insights and distribute.d...

SUSE Manager 4 makes IT transformation more cost effective and secure

SUSE Manager for Retail 4 is also available, delivering open source infrastructure management...

Unisys acquires Mobinergy

Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing...

Vendor contract renegotiations are time-consuming

Ivanti has published findings of a new survey which studied IT challenges and the benefits of...

Fashion specialist s.Oliver rolls out End-User Experience Management

s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...

Network and application performance visibility to drive business innovation

Over 80% of C-Suite, business and IT decision makers believe that digital performance is critical...

IT Management + Service