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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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ITV keeps Brits entertained during lockdown with Freshworks

Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...

Report highlights the benefits of being an observability leader

Splunk has released The State of Observability 2024 report in collaboration with Enterprise...

LogMeIn introduces Bold360 Helpdesk

AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more...

AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

DSIT's IT investment to boost digital agility

The Department for Science, Innovation and Technology is investing in advanced tech to enhance...

Paessler presents Paessler Building Monitor, an IoT monitoring solution for the sustainable management of buildings

Paessler AG is releasing a new solution for facility managers and building owners: the new software...

IT Management + Service