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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Breaking down the AI trust barrier: turning doubt into opportunity

Explore how AI trust barriers hinder progress and how transparency and security can turn hesitation...

Liquidware invests in further EMEA expansion

2019 set to be the year of adaptive workspace management.

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Aerospike unveils Curated Dashboards

Aerospike has introduced a new curated set of Grafana dashboards built on over 400 documented...

Vega promises cloud mangement

Liberty Lake Cloud has introduced its new Vega Cloud Management Platform that is designed to help...

The growing fault line: AI tools and employee disengagement

A gap exists between executive enthusiasm for AI and employee trust in these tools, alongside the...

IT Management + Service