Riverbed unveils next-generation AIOps

"Customers want to consolidate observability tools, deploy AI that delivers ROI, and feed their enterprise data repositories,” said Dave Donatelli, CEO of Riverbed. “That’s exactly what Riverbed delivers—and our customers rewarded Riverbed with 102% observability bookings growth in Q1 2025. Our platform enables Riverbed to deliver rapid innovation, as showcased in today’s broad slate of new announcements."

Expanded AI Capabilities with Riverbed Generative, Predictive and Agentic AI

Riverbed customers are running over 64 million Riverbed AI remediations annually and seeing impressive ROI. At the core of today’s announcement is Riverbed’s expanded AI capabilities that make it easier to manage AIOps and go from reactive to predictive IT operations.

Riverbed IQ Assist, revolutionizes AIOps with Generative AI that delivers instant, context-rich insights—with no long chatbot threads or tedious prompts required. IQ Assist surfaces root cause graphically and suggests remediations, empowering IT teams with real answers, right when they need them. IQ Assist integrates with ITSM platforms like ServiceNow, and supports an expanding library of GenAI use cases—or customers can build their own.

Riverbed Predictive AI, seamlessly integrated into Riverbed IQ Ops, harnesses real-time and historical telemetry to spot trouble before it strikes. From detecting resource strain to flagging latency spikes, it acts as an early warning system—empowering IT to prevent disruptions, cut costs, and deliver a smoother, more reliable digital experience.

Riverbed Agentic AI puts powerful, customizable automation in the hands of IT—no coding required. Fueled by the Riverbed Data Store, this breakthrough solution lets teams drag-and-drop intelligent, task-specific AI agents into workflows they control. Orchestrated through Riverbed IQ Ops, Agentic AI seamlessly blends human oversight with machine efficiency.

“We’re excited about Riverbed’s continued investment in AIOps for Observability, and new innovations and AI capabilities that are now available on the Riverbed Platform,” says Zeno Tadjine, ICT support officer at The Princess Alexandra Hospital NHS Trust. “We recently started using Riverbed’s generative AI solution IQ Assist at the service desk level for troubleshooting, and it’s a great tool to have. IQ Assist serves up insights and recommendations that enables us to resolve issues faster, optimize more workflows and automate AI remediations. In partnership with Riverbed, The Princess Alexandra Hospital NHS Trust is leveraging AIOps to improve IT Service Desk efficiency and clinician productivity, which results in additional time and resources we can allocate towards delivering even better patient care. Riverbed’s IQ Assist will definitely help us enhance user satisfaction.”

New Data Collection Modules to Eliminate IT Visibility Blind Spots

Technology-driven blind spots remain one of the biggest challenges facing enterprise IT. Riverbed is closing those gaps with the launch of three powerful new data collection modules—now available through the Riverbed Unified Agent—providing IT teams with deeper visibility, actionable insights, and the ability to proactively resolve issues before they disrupt the business.

• Unified Communications (UC) Module—with video calls accounting for nearly 30% of employee time, UC performance has never been more critical. Yet, UC-related issues remain a leading source of help desk tickets. The Riverbed UC Module delivers real-time analytics and visibility into platforms like Microsoft Teams, Zoom, and WebEx. When paired with Riverbed IQ Ops, IT teams can shift from reactive to predictive—solving UC issues before they impact user experience.

• NPM+ Packet Capture Module brings advanced network diagnostics to the endpoint, supporting packet capture on Windows, macOS, and Linux systems—even for data outside the corporate network. As the only packet capture solution designed for Zero Trust environments, the solution seamlessly integrates with IQ Ops to automate troubleshooting and remediation.

• Aternity for Intel® Thunderbolt™ and Wi-Fi, an industry first, includes Aternity’s digital experience analytics and is powered by the Intel® Connectivity Analytics SDK that provides below-the-OS telemetry for devices with Intel Thunderbolt and Wi-Fi technologies. Enterprises can now gain visibility across the entire Intel connected ecosystem—including peripherals, docks, and monitors—to ensure seamless end-user experiences.

Riverbed is also unveiling enhancements for Aternity, to support cloud-native environments and virtual desktop infrastructures. Kubernetes Operator automates observability for cloud microservices applications, accelerating deployment by up to 300% while freeing IT teams to focus on performance optimization and system reliability. Aternity VDI Intelligence provides expanded support and insights for virtual environments including real-time and multi-session VDI visibility, improving the user experience and enabling proactive optimization. The VDI observability solution includes expanded platform integration including with Citrix, IGEL, ChromeOS, VMware, Omnissa, and Azure Virtual Desktop.