NEWS
Customer experience maturity leads to business resilience, revenue growth and agent retention
  • Posted on 7th October 2021 in by Phil Alsop

Companies that have continued to invest in their customer experience (CX) over the past year are 16 times more likely to have maximised their resiliency during the pandemic and three times more likely to have grown their customer base year over year, according to new research released by Zendesk, ...

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NEWS
ControlUp and VMware expand partnership
  • Posted on 6th October 2021 in by Phil Alsop

ControlUp is excited to announce VMware will resell ControlUp’s new digital employee experience management solutions, making them available to VMware Horizon customers. ControlUp Remote DX and Scoutbees solutions provide Horizon customers with a unique window into remote workers’ local area...

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NEWS
Mainframes making a digital difference
  • Posted on 6th October 2021 in by Phil Alsop

New offerings help customers improve software quality, reduce risk, and increase resilience.

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NEWS
Fujitsu initiates next phase of its "Work Life Shift"
  • Posted on 6th October 2021 in by Phil Alsop

The new phase of Fujitsu's own internal "Work Life Shift" aims to create a true hybrid working model by combining effective use of remote work and real office communication.

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NEWS
Skills gaps holding financial institutions back

Banking Circle research reveals roadblocks stopping Banks and FinTechs futureproofing their...

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NEWS
Survey reveals supply chain concerns

64% of executives don’t know who to call if their supply chains were attacked.

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NEWS
HCL Technologies and Proximus form strategic partnership

HCL Technologies has signed a multi-year strategic partnership with Proximus Group, Belgium’s...

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NEWS
Kaseya adds hybrid enhancements

New features include enhanced anti-phishing and vulnerability management capabilities as well as...

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NEWS
Wiley accelerates digital transformation

Software Intelligence Platform’s deep observability and advanced AIOps capabilities simplify...

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NEWS
Decision-makers rethink IT investments

Teradata study reveals 9 out of 10 respondents look to modernizing cloud architecture and improving...

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NEWS
App economy growing worldwide

Mobile marketing analytics platform Adjust has published the results of a global interactive...

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NEWS
UK IT solutions provider appointed by housing association for three-year support contract

Heywood-based IT solutions provider, Central, has been appointed by Brighter Futures Housing...

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NEWS
Infinite Edge Technologies showcases forward-thinking and bespoke next-generation business technology solutions

Infinite Edge Technologies Ltd, a subsidiary of Dynamic Technologies Europe Ltd, has launched its...

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NEWS
CIOs prioritise innovation to improve digital customer connections

The role of the CIO is evolving with an increased focus on unlocking customer connections through...

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NEWS
Agilitas commits to sustainable inventory management

Channel services provider shares vision to ‘Act with Impact’ for the planet, people and...

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Videos

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Data Centre World Frankfurt 2026

Expert Opinions

By Ben Allcock, Vice President – B2B, TP-Link UK&I.
In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic...
TES Power Managing Director, Michael Beagan, explores how the rapid growth of AI infrastructure is accelerating a major shift in data centre construction to off-site modular manufacturing and crucially, why...
By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.