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IT Management + Service News Videos Expert Opinions

NEWS
Kyndryl announces Kyndryl Interactive AI for Service Desk
  • Posted on 3rd June 2024 in Vendor by Phil Alsop

The solution offers a personalised IT support experience by leveraging AI and Advanced Speech Recognition and Natural Language Processing.

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NEWS
PagerDuty unveils innovations for the PagerDuty Operations Cloud
  • Posted on 27th May 2024 in Vendor by Phil Alsop

PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.

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NEWS
SolarWinds AI launches to transform IT Service Management
  • Posted on 23rd May 2024 in Vendor by Phil Alsop

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM solution.

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NEWS
JumpCloud acquires Resmo
  • Posted on 21st March 2024 in M&A by Phil Alsop

The acquisition integrates advanced IT, cloud, and SaaS asset security and management capabilities into JumpCloud’s open directory platform.

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NEWS
Dell NativeEdge 2.0: reimagining edge operations

Securely scale your edge operations to power any use case.

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NEWS
SailPoint introduces two new offerings

Identity Security Cloud Standard suite and Customer Success Portfolio packages arm customers for...

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NEWS
Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

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NEWS
Drata launches Third-Party Risk Management

Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...

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NEWS
Remote monitoring and management partnership

Lansweeper, provider of the IT asset management solution of the same name, has announced its new...

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NEWS
ServiceNow announces a strategic collaboration agreement with AWS

ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.

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NEWS
Centreon simplifies the convergence of IT and OT monitoring

The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the...

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NEWS
Cisco launches Performance Insight and Visibility for Modern Applications on AWS  

New business metrics for Cisco Cloud Observability enable customers to significantly enhance...

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NEWS
LogicMonitor simplifies multi-cloud complexities

LM Envision extends essential capabilities for teams to scale cloud deployments, deliver high...

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NEWS
Cisco expands Full-Stack Observability Ecosystem

Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...

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NEWS
ControlUp integrates with ServiceNow

ControlUp IT Service Management Connector delivers efficiency, automation, and cost reduction for...

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Videos

Financial visibility, profitability, and exit readiness in the MSP market

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...

Architecting the agentic enterprise: How AI is reshaping modern cloud platforms

In this interview, Cathleen Nelson, VP Cloud Partnership at WSO2, discusses how enterprises are moving from treating AI as an add-on to embedding it at the heart of modern digital architecture. The...

Interview with Gerchamp at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Cooling-as-a-Service eliminates the complexity of managing the liquid cooling technology loop

John Shultz, Chief Product Officer, AI and Learning Officer for Salute, discusses the company’s collaboration with Ecolab, enabling customers to protect their AI investments by reducing complexity and...

Expert Opinions

Zendesk Q&A with Emma Acton: Inside the shift to brand-led, AI-driven marketing

In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...

Power: The Defining Challenge and Opportunity of the AI Data Centre Era

By Tom Kingham, VP Engineering & Utilities Europe & Japan at CyrusOne.

Why visual enterprise architecture is key to digital transformation

By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.

Benefitting from AI-Enabled Mitigation of WAN Latency

By David Trossell, CEO and CTO of Bridgeworks

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