IT Management + Service News Videos Expert Opinions

ServiceNow unveils the Now Platform Tokyo release

Posted on 22nd September 2022 in by Phil Alsop

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

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Riverbed launches Alluvio IQ Unified Observability Service

Posted on 14th September 2022 in by Phil Alsop

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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Rising customer expectations makes “exceptional” the new service baseline

Posted on 7th September 2022 in by Phil Alsop

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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Two-thirds of European SMBs yet to fully optimise their business for hybrid working

Posted on 7th September 2022 in by Phil Alsop

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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Freshworks empowers Databricks

The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...

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Dynatrace extends cloud security

New runtime environment vulnerability analytics and support for the Go programming language...

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Paessler reveals the biggest frustrations and challenges for IT system administrators

False positives and incorrect notifications about possible problems are the main source of...

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New Relic launches Agentless Monitoring for SAP solutions

All SAP customers can now enable industry leading observability for their SAP infrastructure,...

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Unified observability a key productivity and CX driver

A new survey from leading market research firm IDC reveals that a unified view of digital...

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Survey identifies key database monitoring challenges

A sector analysis of the results from a major database monitoring survey has revealed how and why...

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DORA metrics accelerate the mainframe DevOps journey

New enhancements include Venafi integration for better security controls.

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ScienceLogic expands reach to South Africa amid demand for AIOps

ScienceLogic appoints Corr-Serve as value added distributor to bolster AIOps managed services...

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Centrica modernises applications with VMware Tanzu

VMware is empowering Centrica in its mission to help customers live sustainably, simply, and...

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BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

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Videos

Sydney seen as the AI sweet spot

Paul Christensen, Macquarie Data Centres General Manager, discusses the company’s 47MW IC3 Super West Sydney AI data centre, in the context of its plans to build out some 200MW of AI and cloud capacity in...

Services set to define the data centre landscape

Phil Cullerton, VP Services EMEA at Vertiv, explains why services will define the future of the data centre. The future of the data centre is not just about who builds fastest, it is about who operates best....

Interview with SWEP at DCW 2026

Data Centre World 2026

Start Campus and EDP enter renewable energy agreement

Omer Wilson, Chief Marketing Officer of the Start Campus, explains why Start Campus and EDP have signed a strategic partnership marking their shared intention to accelerate next-generation, renewable-powered...

Expert Opinions

Five Data Fabric Breakthroughs for AI Success

By Arash Ghazanfari, CxO Advisor, UK & Europe, Dell Technologies.

From pilots to platforms: why enterprise AI investment needs a rethink

By Sujatha S Iyer, Head of AI Security at Zoho Corp.

Resolving the chicken and the egg of cyber-security

By Graham Jarvis, Freelance Business and Technology Journalist

Underestimate harmonics at your peril

Harmonics pose a headache for electrical systems in many industries, but data centres are uniquely exposed to the risks. Scott Birchall, Data centres & HVACR application engineer, ABB, explains what harmonics...

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