IT Management + Service

The growing fault line: AI tools and employee disengagement

Posted 1 week ago in Tech & Trends by Sophie Milburn

A gap exists between executive enthusiasm for AI and employee trust in these tools, alongside the use of unsanctioned AI applications.

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AlphaSense expands global operations across APAC and EMEA

Posted 1 week ago in by Sophie Milburn

AlphaSense strengthens its presence in APAC and EMEA, aiming to enhance AI capabilities and expand its market intelligence platform.

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UK businesses lag in AI-driven cybersecurity amid rising threats

Posted 1 week ago in Tech & Trends by Sophie Milburn

More than half of UK business leaders face challenges from AI-powered cyber threats, with many unprepared for the technological shift.

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DXC Technology and ServiceNow forge AI partnership

Posted 1 week ago in Tech & Trends by Sophie Milburn

DXC Technology and ServiceNow have announced a collaboration to integrate AI into enterprise operations across global business functions.

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Elida Beauty implements SnapLogic as part of separation from Unilever

Posted 1 week ago in by Sophie Milburn

Elida Beauty partners with SnapLogic to establish a modern IT environment post-spin-off, aiming to enhance agility and operational efficiency.

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CoreView launches AI agent Corey to support Microsoft 365 IT management

Posted 1 week ago in by Sophie Milburn

CoreView has launched Corey, an AI agent designed to support IT teams in managing Microsoft 365 security, governance, and administration tasks.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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The power of personalised, right-sized IT

Reimagining employee experience, Nexthink empowers organizations to proactively optimize business...

AI holds more privileged access than human counterparts: research insights

An analysis of AI security in enterprises reveals concerning permission levels, impacting incident...

Tech Mahindra partners with UCL on AI and quantum research

Tech Mahindra and University College London are collaborating on research and solution development...

Quest introduces new features to KACE offerings

New release of KACE Systems Management Appliance (SMA) makes it easy to manage Windows 10 updates...

ServiceNow amplifies enterprise AI with Claude integration

ServiceNow integrates Anthropic’s Claude model into its AI platform to support productivity and...

Continuous compliance, continuous deployment, and incident remediation

New Puppet product updates reaffirm the company’s vision for abstracting complexities and...

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