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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Sustainable networking enhancements

Men&Mice, a key expert in network management, has introduced Micetro 10.1, the latest version of...

Pluxee UK launches financial wellbeing pathway with Attivo

Pluxee UK partners with Attivo to introduce a Financial Wellbeing Hub, aimed at supporting...

CoreView launches AI agent Corey to support Microsoft 365 IT management

CoreView has launched Corey, an AI agent designed to support IT teams in managing Microsoft 365...

Vasion introduces intelligent Print Automation to improve enterprise document workflows

The new Intelligent Print Automation capability aims to streamline “File > Print” processes by...

UK expands AI programme to hone workforce skills

Major expansion in UK's AI programme offers free training to equip 10 million individuals with...

IT Management + Service