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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Getronics wins major global contract with Intersnack

Seven-year ICT services contract spans 23 countries and 10,000 staff.

Generative AI dramatically enhances value through connected Digital Ops

BMC embeds GPT across AI-driven service and operations management portfolio.

Dynatrace doubles the scalability of its Software Intelligence Platform

Support for 50k hosts and cross-cluster distributed tracing, analytics, and management deliver...

Unisys acquires Mobinergy

Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing...

AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its...

Atlassian looks to revolutionize ITSM

Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...

IT Management + Service