GTT Communications, a networking and security as a service for multinational organisations, has revealed enhanced capabilities for the channel partner experience through GTT EnvisionDX. This platform seeks to consolidate global connectivity, security, and managed services into one portal, delivering a unified interface for the channel ecosystem.
Based on feedback from technology solution distributors (TSDs), the latest channel partner interface offers simplified, real-time configure-to-order functionalities, strengthened by AI-driven data validation and automation. The improvements are designed to tackle issues during quoting processes, such as incomplete data and limited quote status, which can lead to delays in sales and revenue generation.
GTT's channel partner offering aims for a collaborative and transparent approach, encouraging success through investment and execution. GTT's channel program has garnered momentum, with partner adoption resulting in a 20% expansion of its channel funnel and a 15% net sales growth year over year.
Breaking away from traditional models, GTT seeks to provide partners with versatile transaction paths, avoiding blocked accounts and enhancing co-selling endeavors with a transparent commission structure. Partners have direct access to senior leadership and can provide input on product roadmaps, with a process in place for addressing commission-related queries.
Intended highlights of the new GTT EnvisionDX experience include:
- Self-service configuration for accurate quoting and ordering, enabling quotes for single or multi-site projects with timely pricing.
- GenAI-powered address validation offering accurate real-time location data across multiple sites.
- Enhanced, intuitive platform facilitating collaboration between advisors, partners, and GTT's operational team, ensuring quote visibility and status insight.
- Flexible management options for TSDs and TAs, allowing independent quote and order handling, with support available as required.
The updated platform also aims to support network creation, secure access from anywhere with identity authentication, and API-design empowering partners to integrate GTT's features into their tools.
With these upgrades, channel partners can hope to deliver a service experience characterised by speed, transparency, and autonomy, addressing longstanding industry challenges like manual processes and data shortages. The GTT EnvisionDX platform is now accessible to all GTT channel partners.
