In a move to modernise its platform and enhance operational efficiency, Spence Software, a provider the occupational health and safety software industry, has partnered with 11:11 Systems for managed infrastructure solutions. This collaboration is documented in a revealing new case study exploring the effects of this business relationship.
Founded in 1995, Spence Software initially offered desktop applications but has since evolved into a comprehensive SaaS provider. Despite significant growth, Spence reportedly faced persistent challenges with its former hosting provider, which included escalating costs, unremarkable support response times, and a lack of scalability or modernisation capabilities. Moreover, strict data sovereignty compliance was a pressing requirement due to their Canadian roots.
This is where 11:11 Systems became involved. The company offers scalable, fully managed cloud and IT services, and introduced Spence Software to an alternative approach to IT management focused on efficiency and reliability. Migration to the 11:11 cloud platform aimed to provide Spence Software with:
- 50% reduction in monthly IT costs
- Enhanced flexibility for environment upgrades
- Simplified AWS and Azure configurations and setups
- Faster, expert customer service and support
- Strict adherence to data sovereignty and compliance standards
- Significant system performance improvements
Spence Software president and CEO Ron Spence said the partnership has improved performance and customer support, helping the company compete more effectively. Though costs have been halved, customer service has remained responsive, aiming to ensure a smooth operational flow.
The case study illustrates how managed infrastructure partnerships can support platform modernisation, compliance requirements and cost control. Spence Software’s experience shows how infrastructure and cloud services can help organisations reduce operational overhead while improving service performance. As more firms look to modernise their environments, such approaches may play a role in improving efficiency and scalability.
