Digital Business News Videos Expert Opinions

Decision makers too reliant on gut feeling?

Posted on 8th September 2022 in by Phil Alsop

According to a new report from Arelion (formerly Telia Carrier), a third (32%) of business leaders admit that over 50% of their decision-making process is based on emotional response or ‘gut feel’ when choosing a network provider. Decision-makers in the US are particularly driven by emotion,...

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Rising customer expectations makes “exceptional” the new service baseline

Posted on 7th September 2022 in by Phil Alsop

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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Orbus Software and Lucid Software partner

Posted on 7th September 2022 in by Phil Alsop

Combining iServer365 and visual diagramming enables faster data-driven decision making.

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Data access challenges thwarting European CEOs’ aims to become data-driven intelligent organisations

Posted on 7th September 2022 in by Phil Alsop

62% of European organisations have issues leveraging their data due to the lack of proper data access governance.

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Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year...

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Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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Customer behaviour is at centre of digital strategy

Exclusive data reveals digital strategy focus for the next 12 months for leading brands.

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Distology is now a Jamf distribution partner

Distology, the specialist IT cybersecurity distributor, is now a distribution partner of Jamf.

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ConnectWise acquires Wise-Sync

ConnectWise partners to benefit from an integrated payment processing platform built into...

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Eliminating waste software spend

With tech costs top of mind, on average 38% of all software license expenditure goes wasted on...

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DEX careers gets job boards boost

From DEX career research to a step-by-step guide for assembling a DEX team, to a refreshed DEX Hub...

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NTT DATA supports Lloyd's Markets Association and Lloyd's of London

NTT DATA UK&I has produced The Blueprint Two Foundational Playbook for Managing Agents on behalf of...

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SOTI calls for e-waste attitude change

SOTI global research finds nearly all IT leaders believe device management change is needed to...

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VMware helps with hybrid work

A majority of companies have implemented or plan to implement a hybrid work model moving forward....

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VMware advances Multi-Cloud Management with VMware Aria

VMware Aria is powered by VMware Aria Graph, a new graph-based data store technology that reduces...

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Videos

Interview with Crestchic at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Financial visibility, profitability, and exit readiness in the MSP market

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...

Expert Opinions

DigiCert Q&A: AI threats, certificate lifecycle risk and channel strategy

In this Q&A, Christian Stanford, RVP EMEA Channels at DigiCert, discusses the company’s channel-first strategy, the growing urgency around certificate lifecycle management, and how partners can help...

Benefitting from AI-Enabled Mitigation of WAN Latency

By David Trossell, CEO and CTO of Bridgeworks

How data sovereignty is reshaping infrastructure decisions

By George Ashwin, UK Channel Director at AddOn Networks

The Hybrid Shift: Where Workloads Are Headed and How to Move Them

By Mark Lewis, Chief Marketing Officer at Pulsant

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