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NEWS
Goodwill is running out for retail during COVID-19
  • Posted on 30th September 2020 in by Phil Alsop

Allowances made for shortcomings in customer service during COVID-19 times are wearing thin.

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NEWS
Google Cloud and Reckitt Benckiser collaborate
  • Posted on 30th September 2020 in by Phil Alsop

Google Cloud is working with Reckitt Benckiser (RB) to drive stronger customer engagement as the consumer health, hygiene and nutrition company embarks on wide-scale digital transformation.

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NEWS
Digital transformation budgets increase
  • Posted on 29th September 2020 in by Phil Alsop

Tata Consultancy Services has published the findings of its global survey titled, “Digital Readiness and COVID-19: Assessing the Impact,” revealing that 90% of organizations are maintaining or increasing their digital transformation budgets amid the pandemic.

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NEWS
Europe achieves world enterprise data 'superpower' status
  • Posted on 29th September 2020 in by Phil Alsop

Europe is the world’s enterprise data superpower according to new research from Digital Realty.

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NEWS
Work 2035: Citrix research reveals a more intelligent future

New technology powered by flexible work models will cause companies to rethink workforce...

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NEWS
Lack of skills and strategy remain sticking points

New research conducted by Vanson Bourne on behalf of emerging technology consultancy, Emergence...

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NEWS
Boosting staff mobility

Desktop workstation lifespan extended by at least three years; work-life balance realised, with the...

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NEWS
Survey identifies digital innovation gap between leaders and laggards

In the largest survey in the CMS industry, two-thirds of digital leaders admit they may be falling...

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NEWS
Organisations must ensure that new accelerated approaches to scaling innovation don’t lose steam

Capgemini report finds that some organizations have made significant strides to streamline...

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NEWS
Business resilience is the new normal

Advanced survey reveals people-centred technology and mental wellbeing support key to helping firms...

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NEWS
Retail requires a rethink

87 percent of retailers’ state that innovation is limited by the technology in their organisation.

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NEWS
IT pros gain confidence and skills

Annual survey reveals organizations must rethink traditional IT strategy to succeed in new normal.

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NEWS
France is on the digital rise

Digital incumbents increasingly face new and dynamic competitors from around the world. While...

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NEWS
Data volumes and value increasing exponentially

Study identifies pressures to capitalize on a new era and the opportunity found in data.

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NEWS
Study highlights homeworking 'threats'

New international study finds inadequate tools, lack of guidance and the proliferation of...

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Videos

Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

Can Power Grids Keep Up With AI Demand?

Craig Wentworth, Research Director at TechMarketView, discusses the key findings of the company’s new report, “AI data centres and energy responsibility: Who really pays for intelligence at scale?”,...

Reimagining EMEA Marketing: Scaling Strategy in the Age of AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Industry under-prepared for surge in AI data centre demand

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...

Expert Opinions

Software-driven optimisation can help tackle the hardware supply crunch

By Krish Prasad, Senior Vice President and General Manager, VCF Division, Broadcom.

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

Pure DC amplifies growth with $2.7 billion financing

Pure DC has secured new financing to support the expansion of its data centre developments across Europe and the Middle East.

Why visual enterprise architecture is key to digital transformation

By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.

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