NEWS
BBVA selects IPsoft to automate its customer support services
  • Posted on 8th June 2018 in by Phil Alsop

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology
  • Posted on 8th June 2018 in by Phil Alsop

Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations
  • Posted on 8th June 2018 in by Phil Alsop

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS
93 per cent of businesses cannot use analytics to predict individual customers’ needs
  • Posted on 8th June 2018 in by Phil Alsop

Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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Databricks conquers AI dilemma with unified analytics

Despite the allure of artificial intelligence (AI), most enterprises are struggling to succeed with...

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UK enterprises have reached cloud tipping point, but people are greatest barrier to success

A new report from Skytap and 451 Research shows that despite appetite to modernise, 74...

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NetMotion delivers Operational Intelligence Platform for enterprise mobility

Comprehensive visibility across users, networks, applications and devices gives...

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Billon receives EUR 1 million funding from the Polish National Center for Research and Development

Billon, the technology company that has civilised blockchain, has been granted EUR 1 million...

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BMC delivers Cognitive Service Management

End-to-end multi-cloud SaaS offering reinvents traditional ITSM to support container-based...

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NEWS
Half of organisations set for major procurement and supply chain AI investment within two years

However, an independent research study commissioned by Ivalua reveals that poor data quality could...

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For resellers, time is running out

By Peter Olive, CEO, Vortex 6.

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JoveEye launch offers AI & Big Data powered research platform for Business Intelligence

Multi-lingual research and analysis tool offers access to global data in a single platform, for...

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Infosys extends Microsoft alliance

Infosys is expanding its relationship with Microsoft to accelerate the digital transformation of...

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KPMG and Google form digital alliance

New solutions combine Google Cloud’s security and artificial intelligence (AI) leadership with...

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AI is redefining connectivity

Artificial Intelligence (AI) is driving a paradigm shift in how nations prepare for the digital...

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Videos

At Data Centre World Frankfurt 2025, we caught up with Claudia Ludenbach from TRILUX to hear about the company’s presence at the event and their role in the data centre space. Watch the full interview to...
Chase Doelling, Principal Strategist & Director at JumpCloud, discusses the company’s recent 2025 MSP Performance Report which looks at the challenges and opportunities for MSPs - outlining a strategic...
Annabel Helm, Managing Director, Datacloud, techoraco, outlines the success of the Datacloud Global Congress 2025 - celebrating 20 years of bringing together data centre and digital infrastructure...
We spoke with Kevin Blumberg from Trane during Data Centre World Frankfurt 2025 to get his thoughts on the company’s role at the event and its contributions to the data centre industry.

Expert Opinions

Q&A with Mark Scrivens, FPT Software UK Chief Executive Officer, FPT Corporation.
By Chris Wysopal, Co-founder and Chief Security Evangelist at Veracode.
By Gary Sidhu, SVP Product Engineering at GTT.
By Darren Watkins, Chief Revenue Office at VIRTUS Data Centres.