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Telco providers are losing a fifth of customers due to chatbots

Consumer frustrations mount as shoppers struggle to get adequate product support online, whilst almost half of telcos admit their online support tools miss the mark.

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NEWS
Pax8 launches security programme

Providing partners with a comprehensive enablement journey to security growth.

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NEWS
Generative AI expected to accelerate entry-level career progress across industries

Employees believe generative AI will facilitate a third (32%) of entry level tasks over the next 12 months.

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NEWS
Prioritising network performance and security among driving factors for UK SASE adoption

99% of organisations have experienced a security attack in the last 12 months .

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NEWS
SimpsonHaugh Architects embraces digital transformation with VDI and AI

New VDI environment avoids downtime worth £1.79 million, with staff costs totalling £35,000 saved...

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NEWS
Red Helix appoints former British Army officer as Head of Cyber

Tom Exelby brings specialised skillsets in strategic leadership and risk management after...

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NEWS
Techcombank and Databricks revolutionise banking

Techcombank, one of Vietnam’s leading financial institutions, has implemented the Databricks Data...

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NEWS
Company bosses suffer a ‘preparation gap’ which could damage businesses

Research indicates overconfident professional services CEOs could be sleepwalking into reputation...

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NEWS
Value-add distribution for the AI age: Climb Channel Solutions launches in the DACH region

International distributor launches presence in DACH - and has eyes on acquisition targets as part...

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NEWS
90% of IT Solution Providers expect a rise in Marketplace sales by 2029

New survey finds online marketplaces are essential growth engines to expand customer base, offer...

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NEWS
Pivotal shift in critical role of encryption as usage doubles in 2024

Apricorn research highlights encryption assurances being met as 96% mandate encryption on removable...

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NEWS
Arrow Electronics signs Europe-wide agreement with Omnissa

Arrow Electronics has entered into a Europe-wide agreement with digital workplace platform provider...

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Videos

Sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning,...

Hot-water cooling addresses the AI power challenge

Dr. Peter de Bock, vice president, Data Center Energy and Cooling Technology, Eaton, discusses what the launch of the NVIDIA Rubin platform means for data centre power demand, explaining that it could be a...

Building a strong Finnish ecosystem around data centre investments

Antti “Jogi” Poikola newly appointed Managing Director of the Finnish Data Center Association (FDCA), explains how Finland has an exceptional opportunity to become a leading country in sustainable digital...

AI - is it time for a rethink?

Claire Keelan, UK MD at Onnec, is warning that the UK will fall short of its AI ambitions and data centre expansion targets, unless it tackles the growing workforce shortage by tapping into underused talent...

Expert Opinions

Why location data is critical to smarter data centre planning

Data centres are some of the country’s most important infrastructure. This is because they power the economy – from online streaming and mobile banking to the development and increasing use of AI. Which is...

How to prepare for the Cyber Security and Resilience Bill

By Matt Middleton-Leal, Managing Director EMEA, Qualys

IT Readiness in 2026 Will Be Defined by Data Resilience - Not Digital Ambition

By Paul Speciale, Chief Marketing Officer at Scality.

Power quality: The unseen phenomenon behind some of the biggest data centre challenges

By Christopher Butler, President, Embedded and Critical Power.

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