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Research shows that human experiences could unleash £100 more per customer service enquiry

New research from Ventrica shows that UK companies can’t afford to replace humans with AI in customer service enquiries, with an emotive experience unlocking repeat purchasing and more revenue.

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NEWS
Black & White Engineering acquires Irish MEP consultant, Homan O'Brien
  • Posted on 2nd May 2025 in M&A by Phil Alsop

Black & White Engineering, a global engineering design consultancy, has acquired Homan O’Brien, an independent consulting engineering firm based in Ireland.

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NEWS
Kubernetes maturity: 7 in 10 enterprises trust it for core workloads

Kubernetes has firmly transitioned from an emerging technology into a core part of enterprise production environments, according to a new survey from SUSE, conducted at KubeCon London 2025.

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NEWS
Startling productivity gap in the UK’s mid-market, with misalignment between IT and Business leadership at its core

Findings from ‘Unlocking Growth in the Mid-Market: The Node4 Report’ point to a lack of alignment around AI investment, public cloud consumption, cybersecurity, workplace applications, hybrid working, solving skills shortages and engagement with Managed Services Providers – all of which...

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NEWS
Forcepoint unveils Data Security Cloud

Forcepoint has launched Forcepoint Data Security Cloud, a complete, AI-powered data security...

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NEWS
AI causes cyber resilience rethink

Unveiled at the RSAC™ Conference, the 2025 LevelBlue Futures Report finds only 29% of executives...

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NEWS
Mixed uptake of Proactive Cybersecurity

Mixed uptake of Proactive Cybersecurity

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NEWS
CultureAI launches new human threat framework

Leading Human Risk Management Platform CultureAI has released a brand new human threat framework to...

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NEWS
Horizon River selects the Highlight Service Observability Platform

Horizon River, a leading provider of premium technology is redefining network solutions with its...

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NEWS
4 in 10 UK CIOs warn of unrealistic board expectations

A new survey commissioned by Expereo exposes the true roadblocks to UK AI plans - poor...

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NEWS
Kyndryl AI Innovation Lab Liverpool opens in iconic Royal Liver Building

The recently refurbished site now boasts state-of-the-art facilities, providing benefits to Kyndryl...

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NEWS
Kubernetes complexity drives surge in demand for enhanced observability tools

Kubernetes complexity drives surge in demand for enhanced observability tools

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Videos

Two-phase cooling helps maximise AI performance

Shahar Belkin, Chief Evangelist at ZutaCore, explains how the company’s OmniTherm™ cold plate enables waterless two-phase cooling for manufacturers building servers with the NVIDIA RTX PRO 6000 Blackwell...

What it takes to deliver a data centre

Katie Coulson, Executive Vice President and General Manager, Skanska Advanced Technology, discusses the many factors which need to be considered when delivering a data centre design and build, including the...

Community collaboration and transparency - key to data centre success in the AI era

Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...

Why 24/7 IT defence is no longer just a ‘Nice-To-Have’ for SMBs

Nirav Shah, Founder & Director of Technical Excellence at Infrassist, explains that 24x7 IT monitoring and defence is essential for SMBs as an often distributed workforce needs protection around the clock, not...

Expert Opinions

Data centres and the challenge of access to affordable and sustainable power

By Aliki Zeri, Managing Associate, Foot Anstey.

The AI Boom Is Outpacing the Networks That Power It – It’s Time to Revolutionize Connectivity

Connectivity, Not Compute, Will Decide the AI Race. By Mahesh Krishnaswamy, Founder and CEO of Taara.

Leading Law Firm Partners with Principle Networks

Implemented a phased replacement and migration of Hill Dickinson’s Wide Area Network (WAN) and security infrastructure.

Benefitting from AI-Enabled Mitigation of WAN Latency

By David Trossell, CEO and CTO of Bridgeworks

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