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Research shows that human experiences could unleash £100 more per customer service enquiry

New research from Ventrica shows that UK companies can’t afford to replace humans with AI in customer service enquiries, with an emotive experience unlocking repeat purchasing and more revenue.

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NEWS
Black & White Engineering acquires Irish MEP consultant, Homan O'Brien
  • Posted on 2nd May 2025 in M&A by Phil Alsop

Black & White Engineering, a global engineering design consultancy, has acquired Homan O’Brien, an independent consulting engineering firm based in Ireland.

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NEWS
Kubernetes maturity: 7 in 10 enterprises trust it for core workloads

Kubernetes has firmly transitioned from an emerging technology into a core part of enterprise production environments, according to a new survey from SUSE, conducted at KubeCon London 2025.

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NEWS
Startling productivity gap in the UK’s mid-market, with misalignment between IT and Business leadership at its core

Findings from ‘Unlocking Growth in the Mid-Market: The Node4 Report’ point to a lack of alignment around AI investment, public cloud consumption, cybersecurity, workplace applications, hybrid working, solving skills shortages and engagement with Managed Services Providers – all of which...

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NEWS
Forcepoint unveils Data Security Cloud

Forcepoint has launched Forcepoint Data Security Cloud, a complete, AI-powered data security...

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NEWS
AI causes cyber resilience rethink

Unveiled at the RSAC™ Conference, the 2025 LevelBlue Futures Report finds only 29% of executives...

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NEWS
Mixed uptake of Proactive Cybersecurity

Mixed uptake of Proactive Cybersecurity

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NEWS
CultureAI launches new human threat framework

Leading Human Risk Management Platform CultureAI has released a brand new human threat framework to...

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NEWS
Horizon River selects the Highlight Service Observability Platform

Horizon River, a leading provider of premium technology is redefining network solutions with its...

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NEWS
4 in 10 UK CIOs warn of unrealistic board expectations

A new survey commissioned by Expereo exposes the true roadblocks to UK AI plans - poor...

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NEWS
Kyndryl AI Innovation Lab Liverpool opens in iconic Royal Liver Building

The recently refurbished site now boasts state-of-the-art facilities, providing benefits to Kyndryl...

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NEWS
Kubernetes complexity drives surge in demand for enhanced observability tools

Kubernetes complexity drives surge in demand for enhanced observability tools

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Videos

Industry under-prepared for surge in AI data centre demand

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...

Removing a fundamental bottleneck to AI data centre growth

Sean Burke, CEO at Enteligent, positions 800V DC to 50V DC as the ‘missing piece’ in AI data centre power design. While 800VDC distribution solves the upstream limitations of traditional AC infrastructure,...

Interview with Portman Partners at DCW London 2026

Data Centre World London 2026

Switch to a strategic procurement approach when it comes to switchgear

Adhum Carter Wolde-Lule, Director at Prism Power Group, highlights the fact that switchgear is fast becoming one of the biggest hidden constraints in UK (and elssehwere) commercial construction - with data...

Expert Opinions

Why AI pilots stall in UK organisations

By Andrea Pleşea, PhD, Co-founder and COO, Druid AI.

How data sovereignty is reshaping infrastructure decisions

By George Ashwin, UK Channel Director at AddOn Networks

The Strategic Reset: Why Hybrid IT Is Replacing Cloud-First

By Frank Warren, SVP, Global Operations, Park Place Technologies.

Key Causes of Data Loss: It’s Not all Ransomware’s Fault

By Graham Jarvis, Freelance Lead Journalist, Business and Technology, Trudy Darwin Communications, for Bridgeworks Ltd.

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