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SMBs race ahead in AI uptake, but 95% say they still need AI training

Small and mid-sized businesses (SMBs) are embracing AI rapidly, but their adoption maturity still lags behind. According to a global TeamViewer survey of 1,400 business leaders (427 of them from SMBs), 95% of SMB decision makers say they need more training to use AI effectively, even though 72% describe themselves as AI experts.

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NEWS

97% of businesses to use AI in customer communications

New research from Sinch reveals how top brands are unlocking smarter, more personalized customer experiences with AI, RCS, and integrated omnichannel strategies.

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NEWS

Data silos prevent healthcare organisations from capitalising on the AI opportunity

Only 54% of organisations have robust systems for moving data internally, while only 56% have accurate and consistent data.

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NEWS

Ciena Publishes Report analyses the impact of AI, DCI, and Cloud on Wave Services demand

Global wave services market grows as 39 new hyperscaler data centers are expected before the end of 2025.

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NEWS

SMBs are aware of cyber risks but slow to act

Cyber threats are accelerating, but many small and medium-sized businesses (SMBs) are stuck in neutral.

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NEWS

Pax8 introduces the Era of Managed Intelligence in its 2025 Research Report: The Agentic Inflection Point

Pax8 has released its inaugural research report, The Agentic Inflection Point: And the Rise of the Managed Intelligence Provider. The comprehensive study defines the future of small-to-midsized business (SMB) operations, transformed by agentic labor and the democratization of enterprise-level technology access. It also introduces Managed Intelligence, a bold new framework that enables all stakeholders in the technology ecosystem to navigate this transition and thrive in the agentic era.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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AI adoption, risk assessments, and leadership alignment drive security maturity

Vanta has released its Trust Maturity Report, offering a data-driven look at how organizations are...

Insight reveals 2025 outlook for AI models, spatial computing and hybrid cloud

Driven by Insight technology experts, the report offers a guide for organisations looking to drive...

Storage platform receives HPE validation for integration

StorONE's platform meets HPE's standards, enabling organisations to efficiently leverage HPE...

Pioneering cloud innovation across EMEA

Pax8 leads the charge in cloud innovation and partner enablement across EMEA in 2025, marked by...

Flexible work valued, but not always offered

Report reveals at least 40% would change jobs to gain flexibility – meaning employers must...

European business and IT professionals use AI with limited organisational training

On top of a lack of training, just 17% of organisations are providing AI policies for employees.

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