With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.
Read MoreSurvey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop cloud capabilities amid strong customer demand.
Read More59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of workers in the largest businesses wanting more simplified workplace technology.
Read MoreServiceNow’s agentic AI and automation strengths plus Moveworks’ front‑end AI assistant and enterprise search technology to accelerate enterprise AI adoption and innovation.
Read MoreWorkday has released “The Global State of Skills”, revealing a pressing challenge for businesses worldwide: More than half (51%) of business leaders are worried about future talent shortages, and only 32% are confident their organisation has the skills needed for long-term success.
Read MoreResearch highlights key disruptive trends including the buildout of true cyber resilience, as well as compliance, co-managed, and AI.
Read More