NEWS

Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS

Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop cloud capabilities amid strong customer demand.

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NEWS

More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of workers in the largest businesses wanting more simplified workplace technology.

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NEWS

ServiceNow to extend leading agentic AI to every employee

ServiceNow’s agentic AI and automation strengths plus Moveworks’ front‑end AI assistant and enterprise search technology to accelerate enterprise AI adoption and innovation.

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NEWS

Talent shortage concerns drive shift to skills-based strategies

Workday has released “The Global State of Skills”, revealing a pressing challenge for businesses worldwide: More than half (51%) of business leaders are worried about future talent shortages, and only 32% are confident their organisation has the skills needed for long-term success.

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NEWS

Significant growth opportunity for global MSPs with cybersecurity leading the way

Research highlights key disruptive trends including the buildout of true cyber resilience, as well as compliance, co-managed, and AI.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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2025 predictions from Ranjan Singh, chief product officer at Kaseya.
Fear of Missing Out (FOMO) a key driver for AI uptake – even as trust in AI is high.
96% of organizations attacked by ransomware said backups were targeted.
Research by Westcon-Comstor reveals strong end-user appetite to invest in CNAPP technologies,...
The iron-clad cyber defences that will keep manufacturers secure.
78% of IT professionals report work stressors prevent them from upskilling; integrating AI and...