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Research shows that human experiences could unleash £100 more per customer service enquiry

New research from Ventrica shows that UK companies can’t afford to replace humans with AI in customer service enquiries, with an emotive experience unlocking repeat purchasing and more revenue.

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NEWS
Black & White Engineering acquires Irish MEP consultant, Homan O'Brien
  • Posted on 2nd May 2025 in M&A by Phil Alsop

Black & White Engineering, a global engineering design consultancy, has acquired Homan O’Brien, an independent consulting engineering firm based in Ireland.

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NEWS
Kubernetes maturity: 7 in 10 enterprises trust it for core workloads

Kubernetes has firmly transitioned from an emerging technology into a core part of enterprise production environments, according to a new survey from SUSE, conducted at KubeCon London 2025.

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NEWS
Startling productivity gap in the UK’s mid-market, with misalignment between IT and Business leadership at its core

Findings from ‘Unlocking Growth in the Mid-Market: The Node4 Report’ point to a lack of alignment around AI investment, public cloud consumption, cybersecurity, workplace applications, hybrid working, solving skills shortages and engagement with Managed Services Providers – all of which...

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NEWS
Forcepoint unveils Data Security Cloud

Forcepoint has launched Forcepoint Data Security Cloud, a complete, AI-powered data security...

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NEWS
AI causes cyber resilience rethink

Unveiled at the RSAC™ Conference, the 2025 LevelBlue Futures Report finds only 29% of executives...

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NEWS
Mixed uptake of Proactive Cybersecurity

Mixed uptake of Proactive Cybersecurity

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NEWS
CultureAI launches new human threat framework

Leading Human Risk Management Platform CultureAI has released a brand new human threat framework to...

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NEWS
Horizon River selects the Highlight Service Observability Platform

Horizon River, a leading provider of premium technology is redefining network solutions with its...

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NEWS
4 in 10 UK CIOs warn of unrealistic board expectations

A new survey commissioned by Expereo exposes the true roadblocks to UK AI plans - poor...

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NEWS
Kyndryl AI Innovation Lab Liverpool opens in iconic Royal Liver Building

The recently refurbished site now boasts state-of-the-art facilities, providing benefits to Kyndryl...

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NEWS
Kubernetes complexity drives surge in demand for enhanced observability tools

Kubernetes complexity drives surge in demand for enhanced observability tools

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Videos

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security and the growing complexity of the Microsoft ecosystem. He...

Community collaboration and transparency - key to data centre success in the AI era

Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...

More tech, less productivity - what’s going wrong?

Ofir Bloch, VP at WalkMe, discusses the results of WalkMe’s fifth annual State of Digital Adoption report, which reveals that over half (54%) of workers bypassed AI tools and completed tasks manually at...

Agentic AI platform accelerates development of critical energy infrastructure

Thiri Shwesin Aung, founder and CEO of Nyxium, discusses how she and co-founder, Paul Seurin, have built an agentic AI platform that helps energy and infrastructure developers decide where projects are most...

Expert Opinions

The shift from selling software to delivering outcomes in the race for real value

Based on an exclusive interview with Brian Duffy, Chief Revenue Officer at Atlassian, this article explores how AI is reshaping priorities at every level, with businesses under increasing pressure to move...

Can Europe balance tech sovereignty with competitiveness?

By Michelle Brophy, Director of Research, Tech, Media & Telecom at AlphaSense.

Securing Your NAS: Best Practices for Data Protection

By Sergei Serdyuk, VP of Product Management, NAKIVO.

Reimaging Managed Services for the AI Era

DXC OASIS is an intelligent orchestration platform that integrates seamlessly across existing IT environments, connecting and actively managing organisations’ entire IT estates in real time.

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