A recent study by Telehouse Europe highlights a concerning trend among UK IT service providers: regulatory approvals are delaying almost every technology project. More than a third (34%) reported such delays, with nearly one-in-five facing average delays of over three months.
However, despite these delays, providers largely support the UK's regulatory approach. Two-thirds (67%) credit current data protection rules with speeding up their ability to launch digital services, with 32% describing these rules as a major accelerator.
Similarly, the UK's AI framework is well-regarded, reflecting a positive attitude towards the nation's principles-led model. However, this confidence is beginning to wane due to uncertainties regarding the regulations' practical applications.
Among service providers, over a third (37%) are concerned about inconsistent international rules, marking this as one of their major operational worries. This inconsistency does not merely affect timelines; it is also impacting employment strategies and operational efficiency.
In response to escalating costs and the complexity of managing AI regulation, over half (51%) have either already cut or offshored technology roles, or plan to do so within the next year. While this strategy aids budget management, it may further strain teams, slowing down project execution.
Despite these challenges, confidence remains high, with over 99% of service providers believing that they can achieve regulatory compliance while continuing to innovate. This highlights an expanding gap between governance confidence and the harsh realities of swift regulatory approvals.
Mark Pestridge, Executive Vice President and General Manager at Telehouse Europe, emphasised the importance of clear communication around approval processes to bridge this gap. Improving dialogue between regulators and service providers is seen as a way to alleviate uncertainty and shorten project timelines.
