MSP Channel Insights

SMBs race ahead in AI uptake, but 95% say they still need AI training

Posted on 19th June 2025 in Tech & Trends by Phil Alsop

Small and mid-sized businesses (SMBs) are embracing AI rapidly, but their adoption maturity still lags behind. According to a global TeamViewer survey of 1,400 business leaders (427 of them from SMBs), 95% of SMB decision makers say they need more training to use AI effectively, even though 72%...

NEWS

97% of businesses to use AI in customer communications

Posted on 16th June 2025 in Tech & Trends by Phil Alsop

New research from Sinch reveals how top brands are unlocking smarter, more personalized customer experiences with AI, RCS, and integrated omnichannel strategies.

NEWS

Data silos prevent healthcare organisations from capitalising on the AI opportunity

Posted on 15th June 2025 in Tech & Trends by Phil Alsop

Only 54% of organisations have robust systems for moving data internally, while only 56% have accurate and consistent data.

NEWS

Ciena Publishes Report analyses the impact of AI, DCI, and Cloud on Wave Services demand

Posted on 12th June 2025 in Tech & Trends by Phil Alsop

Global wave services market grows as 39 new hyperscaler data centers are expected before the end of 2025.

NEWS

Tech & Trends News Videos Expert Opinions

SMBs race ahead in AI uptake, but 95% say they still need AI training

97% of businesses to use AI in customer communications

Data silos prevent healthcare organisations from capitalising on the AI opportunity

Ciena Publishes Report analyses the impact of AI, DCI, and Cloud on Wave Services demand

SMBs are aware of cyber risks but slow to act

Pax8 introduces the Era of Managed Intelligence in its 2025 Research Report: The Agentic Inflection Point

Datacloud Global Congress achieves record-breaking attendance

Skills shortages top the list of the UK’s data challenges

Focus on the individuals affected, not the number of breaches

AI control and confidentiality concerns

AI agents go mainstream

A major infrastructure shift is underway

Technical debt stifling path to AI adoption

97% of mid-market organisations intend to migrate applications or workloads from the public cloud

Short-term thinking and delayed investment in technology are stopping CIOs in their tracks

Videos

From MSP to MIP: The Rise of Agentic AI in the channel

Agentic AI, Data Security and Enterprise Productivity in 2026

Levelling the playing field: Cisco 360 insights for smaller partners

Honeywell and LS Electric at DCW Asia

Expert Opinions

Who will win the AI race in 2026? CIOs who aren’t afraid

Commissioning Is About Certification and Verification, Not Box-Ticking

Why LLMs are plateauing – and what that means for software security

Rising pressure on data centres from AI is redefining cooling and water management requirements