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Security concerns resulting in ‘cautionary’ AI adoption in customer service

85% of brands haven't deployed AI extensively across the service function, despite 80% of consumers wanting AI in customer service.

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NEWS
AI adoption surges

Digital Realty has unveiled the findings from its "The State of Data and AI in Europe" report; a European spin-off of the company’s recently launched 2024 Global Data Insights Survey. This comprehensive study of over 2,000 IT leaders uncovers a significant rise in artificial intelligence (AI)...

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NEWS
EKINOPS and ADNOV deploy new private and exclusive network offering
  • Posted on 15th October 2024 in Vendor by Phil Alsop

ADNOV, the solution provider that supports French notaries in their digital transformation, has successfully deployed over 3,000 sites with a new network offering built on EKINOPS's SD-WAN Xpress solution.

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NEWS
Data consumption under scrutiny

New survey data from Cohesity reveals that consumers surveyed worldwide are highly concerned about the information companies collect from them - especially when it`s used for artificial intelligence (AI).

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NEWS
Leaders in secure infrastructure access reduce the annual cost of security incidents by 90%

71% of “novices” perceive the threat of security incidents to be growing over time, compared...

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Xalient joins forces with SailPoint

Xalient is one of a select group of top global Delivery Admiral SailPoint partners – delivering...

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NEWS
CTERA expands into AI

CTERA has introduced a new offering designed to enable secure enterprise AI grounded with knowledge...

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NEWS
Qualys debuts Risk Operations Centre (ROC) in the Cloud

Qualys Enterprise TruRisk Management redefines cyber risk operations by unifying diverse security...

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NEWS
Kolekti launches Narus: a secure AI platform for GenAI management

Kolekti, part of The Adaptavist Group, unveils centralised AI chat platform to end unregulated AI...

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NEWS
AI is a driving force behind UK Cloud strategy

Nearly all UK IT managers surveyed (98%) state cloud investment is an organisational priority for...

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NEWS
Security Awareness Training is not alleviating breach risk

Seventy-nine percent of surveyed organisations reported a human-related data breach in the last 12...

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NEWS
Spectra Logic launches Rio Media Migration Services

End-to-end service simplifies and accelerates asset migrations from legacy systems to modern,...

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Videos

Interview with Airsys Global at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Switch to a strategic procurement approach when it comes to switchgear

Adhum Carter Wolde-Lule, Director at Prism Power Group, highlights the fact that switchgear is fast becoming one of the biggest hidden constraints in UK (and elssehwere) commercial construction - with data...

What it takes to deliver a data centre

Katie Coulson, Executive Vice President and General Manager, Skanska Advanced Technology, discusses the many factors which need to be considered when delivering a data centre design and build, including the...

Cooling-as-a-Service eliminates the complexity of managing the liquid cooling technology loop

John Shultz, Chief Product Officer, AI and Learning Officer for Salute, discusses the company’s collaboration with Ecolab, enabling customers to protect their AI investments by reducing complexity and...

Expert Opinions

DigiCert Q&A: AI threats, certificate lifecycle risk and channel strategy

In this Q&A, Christian Stanford, RVP EMEA Channels at DigiCert, discusses the company’s channel-first strategy, the growing urgency around certificate lifecycle management, and how partners can help...

Guardz Q&A: Agentic AI, strategic partnerships and building MSP-first security platforms

In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic...

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

Data centres and the challenge of access to affordable and sustainable power

By Aliki Zeri, Managing Associate, Foot Anstey.

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