Managed Services Summit London 2025 Delivers Deep Insight and Strong Community Resilience Amid Transport Strikes

London, 10 September 2025 — Despite widespread Tube strikes across London on 10 September, the Managed Services Summit London 2025 drew over 300 senior decision‑makers from managed service providers (MSPs), VARs, security specialists, cloud and infrastructure vendors. Many delegates reported travel times more than doubling. Event organisers and speakers expressed sincere gratitude for the level of commitment shown by attendees.

The event, held at Convene, 155 Bishopsgate, marked the 15th edition of the UK’s leading executive‑level managed services forum. It brought together a wide sponsor base—including Huntress (Headline), ConnectWise, Defense.com, Umbrella, Intel/Lenovo, ObjectFirst, Sophos, and others in Platinum and Gold tiers—each delivering sessions, masterclasses or expert panels.

Keynote, Speakers & Sessions

The agenda featured a blend of technical, business, security, and operational content that reflected what MSPs are facing right now. Highlights included:

• Keynote by Will Greenwood, MBE on Resilience, Triumph and Leadership, where Greenwood drew parallels between high‑performance sport and business under pressure—showing how leadership, teamwork and perseverance are vital for MSPs navigating rapidly changing market conditions.
  
  
• Technical deep dives such as 2025 Cyber Threat Landscape: Key Insights from Huntress (Alex Hitchen) and Be Different! Detection & Response is Not the Full Story (Oliver Pinson‑Roxburgh, Defense.com), both emphasising that MSPs must go beyond detection to focus on remediation, response, and threat actor tactics.
  
  
• Practical sessions on operational efficiency and cost control including Increasing Operational Margins while Decreasing Customer Cloud Costs (Gil Gross, Umbrella) and 3 Actionable Tips to Set Your MSP Up for Success in the Second Half of 2025 and into 2026 (Jack Cooke, Kaseya).
  
  
• Broader topics on cybersecurity service models, compliance, automation and AI via speakers from Sophos, Intel, ObjectFirst, and others. Sessions included Hyperautomation from ConnectWise, compliance, insurance & AI with Sophos, and Smarter AI For All by Intel.
  
  

Panel Sessions That Hit the Pulse

Two panels, in particular, resonated deeply with the audience:

• M&A and Investment: Unlocking MSP Growth and Exit Opportunities
  Leaders from FluidOne, Counting Creators Ltd, Ex2 Consultancy, and Windsor Telecom unpacked where the UK MSP market stands on acquisitions, investment and exit. They discussed valuation trends, key buyer demands, and how MSPs can prepare internally and strategically for M&A. Feedback from delegates stressed how this discussion offered clarity in an area many consider opaque.
  
  
• The MSP Growth Panel – Real Strategies. Real Success
  Featuring MSP operators from Camwood, Nanjgel Solutions and Redcentric, this panel was vendor‑free and centred on real growth levers: service innovation, embedding AI, improving operations, refining sales and marketing, delivering recurring value. Delegates praised its relevance, saying it addressed issues they face day‑to‑day.
  
  

Quotes & Organiser Reflections

“Even when travel was difficult, seeing MSP leaders travel in made this Summit more meaningful. From the M&A session to the Growth Panel, the discussions were exactly what this industry needs right now,” said Sukhi Bhadal, CEO of Angel Business Communications.

“We set out to deliver content that matters—on leadership, AI, automation, compliance, M&A—and the audience response tells us we succeeded. Sponsors, speakers and attendees made it a day full of energy, insight, and tangible take‑aways.” – Sukhi Bhadal

Attendance, Challenges & Gratitude

The event’s success is more striking given transport disruptions: multiple Tube lines were disrupted, meaning many delegates needed to use alternative resources or allowance for delayed travel. Organisers say this reinforces how strong the MSP community is and how much demand there remains for forums like MSS where real strategy, vendor‑neutral content, and peer networking are central.

Looking Forward

With London concluded, attention now turns to the remaining events in the Managed Services Summit portfolio:

• MSS Nordics in Stockholm on 21 October 2025
• MSS Manchester on 18 November 2025

Both will carry forward the same standard: senior MSP leadership, vendor insight, masterclasses, and panels shaped around real challenges such as regulation, cybersecurity, AI, growth and M&A.

The London Summit 2025 showed that even under pressure, the MSP community values high‑quality learning, peer insight and connection. MSS is ready to deliver again.