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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS
Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

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NEWS
Cybersecurity anxiety leads to costly data protection measures

IT leaders survey finds that despite rising hardware costs and sustainability goals, 1/3 of mobiles, laptops and drives destroyed to protect data still function.

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NEWS
43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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NEWS
Wasabi 'ignites' EMEA channel growth

Wasabi Technologies has accelerated momentum across its EMEA partner ecosystem in Q1 2026, doubling...

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NEWS
Ekco secures Nerdio Gold and Mimecast Elite MSP Status

Ekco UK, a leading security-first Managed Services Provider (MSP), has been awarded Nerdio Gold...

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NEWS
Vespertec and PEAK:AIO form partnership

The collaboration will bring together PEAK:AIO's software-defined AI storage software and...

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NEWS
“Game-changing solution” for AI cybersecurity vulnerabilities verified by independent testing

A combination of two Atsign products has been independently verified as a “game-changing...

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NEWS
SMBs hit a cybersecurity breaking point

New global research shows internal teams can’t keep pace, fueling demand for always-on,...

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NEWS
Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...

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NEWS
Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and...

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NEWS
Data the primary AI blocker

Nasuni has published the findings from its annual industry research report, The State of Enterprise...

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Videos

Interview with Panduit at DCE Stockholm

Data Centre Expo 2026

Fuel cells central to Centrica’s power blueprint

Robert Booker, Chief Strategy and Transformation Officer at Centrica, discusses the company’s ‘Navigating The Energy Labyrinth – the blueprint for power data centres’ report, focusing on the...

Water, not power, the deciding factor for data centre location?

Bill Tesarek, President of Alsay, explains that, as Texas accelerates its position as a hub for AI infrastructure, a less visible constraint is beginning to surface: water availability may become the limiting...

Securing the expanding attack surface through visibility and IT OT convergence

Olly Carter, Senior Channel Sales Director at Forescout, discusses how asset sprawl, IT OT IoT convergence and AI-driven threats are reshaping enterprise security priorities. He also explores why real-time...

Expert Opinions

The next constraint on AI infrastructure - water?

By Moorthy Palanivelu, Regional Sales Manager, Envirogen.

Your AI strategy is only as good as the architecture beneath it

By Grant Caley, UK & Ireland Solutions Director, NetApp.

Software under scrutiny: AppSec is now a make or break factor

By Priyank Savla, Vice President, Marketing, Invicti.

Uncontrolled grid voltages are growing threat to data centre operations

By Dr Vincent Thornley, managing director of Fundamentals at EA Technology,, whose voltage control solutions are used by every UK electricity network operator. Fundamentals also co-founded and co-hosts the...

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