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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS
Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

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NEWS
Cybersecurity anxiety leads to costly data protection measures

IT leaders survey finds that despite rising hardware costs and sustainability goals, 1/3 of mobiles, laptops and drives destroyed to protect data still function.

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NEWS
43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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NEWS
Wasabi 'ignites' EMEA channel growth

Wasabi Technologies has accelerated momentum across its EMEA partner ecosystem in Q1 2026, doubling...

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NEWS
Ekco secures Nerdio Gold and Mimecast Elite MSP Status

Ekco UK, a leading security-first Managed Services Provider (MSP), has been awarded Nerdio Gold...

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NEWS
Vespertec and PEAK:AIO form partnership

The collaboration will bring together PEAK:AIO's software-defined AI storage software and...

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NEWS
“Game-changing solution” for AI cybersecurity vulnerabilities verified by independent testing

A combination of two Atsign products has been independently verified as a “game-changing...

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NEWS
SMBs hit a cybersecurity breaking point

New global research shows internal teams can’t keep pace, fueling demand for always-on,...

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NEWS
Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...

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NEWS
Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and...

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NEWS
Data the primary AI blocker

Nasuni has published the findings from its annual industry research report, The State of Enterprise...

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Videos

Navigating virtualisation change through AI, sovereignty and modernisation

Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty...

Project Mercury Unveils Plans for the UK’s First Homegrown Sovereign LLMs

James Drayson, Co-Founder & CEO of Locai Labs and Mark Boost, Founder and CEO of Civo, explains how Locai Labs, the UK’s sovereign AI company, and Civo, the British sovereign cloud provider, have signed a...

Data centre market at the beginning of a new infrastructure cycle

Jake Bush, RLB Head of Supply Chain and Procurement, discusses the findings of the company’s latest data centre trends report, which finds the industry at the beginning of a new infrastructure cycle after a...

Interview with Phiston at DCE Stockholm

Data Centre Expo 2026

Expert Opinions

Stopping AI agents from running riot

By Michael Vallas, Technical Principal and Field CTO at Goldilock Secure

Why your email account is the most valuable target you are overlooking

By Katie Barnett, Director of Cyber Security, Toro Solutions

Your AI strategy is only as good as the architecture beneath it

By Grant Caley, UK & Ireland Solutions Director, NetApp.

Power system resilience in data centres ~ Supporting uptime and stability through controlled fault current and resistive technologies

Data centres underpin the digital economy, enabling services from cloud computing to artificial intelligence and global communications. As demand continues to grow, the need for uninterrupted operation rises...

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