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Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-levelling ITSM.

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NEWS

AI viewed as catalyst for career growth

Cybersecurity job satisfaction declines amid tightening job market, ongoing staffing and skills shortages, and challenging threat environment.

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NEWS

Quest Research identifies emerging data intelligence strategies

The 2024 State of Data Intelligence Report finds companies struggling with AI governance more than all other aspects of data intelligence.

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NEWS

Social value is the key to driving profit growth and brand loyalty in the channel,

Technology channel services company launches second ESG Unwrapped report with experts who state channel players can boost profits, productivity, and competitive advantage with social value strategies.

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NEWS

Two-fifths of IT professionals blame the ‘skills gap’ for new hire struggles

Over a quarter (26%) have already turned to outsourcing as a solution.

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NEWS

MSPs juggling multiple cybersecurity point solutions

47% of MSPs are drowning in large volumes of security data and 42% are challenged by implementing advanced threat detection technologies as they strive to keep up with ever-evolving cybersecurity threats.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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68% of European tech startups already integrating AI to boost performance

New report reveals that AI adoption among startups driven primarily by data analysis.

Opportunities to optimise ServiceNow operations

xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...

Majority of businesses are exploring quantum AI

Quantum computing and related technologies like quantum AI are regarded as the next big wave after...

New research reveals legacy tech within finance departments is risking major inaccuracies

More than half (55%) of respondents within finance departments are still using legacy OCR...

Bots now make up nearly half of all Internet traffic globally

Thales has released the 2024 Imperva Bad Bot Report, a global analysis of automated bot traffic...

Only 16% of companies find their software testing efficient

Although 85% of total respondents have integrated AI apps into tech stacks in the past year, most...

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